❖ Worked as Support engineer for an ERP application called Blue Cherry
❖ Done Implementations on application depends on client requirement.
❖ Experience with IIS servers.
❖ Worked on iis server application pools, task servers.
❖ Perform purge on high volume database instance to mitigate slowness and other issues
❖ Prepare Root cause Analysis and disaster recovery plan
❖ Handled tasks on Database (SQL)and maintaining Databases.
❖ Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue..
❖ Prioritize multiple, open issues.
❖ Created Debugging Environment to test.
❖ Document issue triage as troubleshooting progresses.
❖ Consult with the software development team, QA team, internal users, and clients to improve application performance.
❖ Coordinating with team members and fixing issues.
❖ Setup the monitoring alerts based on severity.
❖ MySQL installation and configuration.
❖ Handling SERVICENOW ticketing tool management system.
❖ Delivering regular and customized training to teams within the business.

❖ Installing and configuring Operating Systems Windows 10.
❖ Troubleshooting issues related to outlook, Web Ex.
❖ Troubleshooting VPN related issues.
❖ Managing Local and Network printers.
❖ Configured desktop computer devices and phones to facilitate office moves and new employee workstations.
❖ Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
❖ Installing and configuring windows server Active directory.
❖ Creating Domain User Accounts.
❖ Changing default password policy, Enabling Account Lockout Policy.
❖ Unlocking Locked users in Active Directory.
❖ Configuring and implementing basic security policies to protect the environments.
❖ Configuration & Troubleshooting antivirus Symantec Endpoint..
❖ Coordinating with team members and fixing issues.
❖ Setup the monitoring alerts based on severity.
❖ MySQL installation and configuration.
❖ Handling BMC Remedy ticketing tool management system.
❖ Take overall ownership of all user calls logged, ensuring resolution of calls within SLA.
❖ Follow up and closure of tickets.

❖ Installing Server Operating Systems (Windows2003, 2008, 2012), Client Operating Systems (Windows 7, 8, 10) and MAC OS.
❖ Creation and Managing User Accounts in Active Directory Services.
❖ Strong hands-on knowledge on Windows AD/ OS implementation and configuration in enterprise.
❖ Provided technical support for hardware/software configurations and applications.
❖ Installation, Configuration of Applications like Quick MacAfee Antivirus, Same time Client
❖ Sharing, Securing Accessing Files and Folders.
❖ Network Printers Canon IRR3225, LBP2900, HP Printers 1007, 2500, Scanners HP Desk Jet F4288.
❖ Configuring and Monitoring CC-Cameras.
❖ Performing Backup and Restoration of Servers and Critical Desktops.
❖ Configuring Wireless Network Connection to Laptop users. Installing Data cards.
❖ Updating Windows updates and patch management.
❖ Configuring and maintaining FTP SERVER.
❖ Maintaining more than 150 systems.

---

❖ Installing Server Operating Systems (Windows2003, 2008, 2012), Client Operating Systems (Windows 7, 8, 10) and MAC OS.
❖ Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
❖ Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.
❖ Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.
❖ Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network.

❖ Actively and regularly involved in Load Monitoring of Daily, Weekly and Monthly Data Loads using Process Chains.
❖ Maintaining Reconciliation’s to verify data in SAP ECC and BI are same or not after the data loads.
❖ Reconstruct the data requests from PSA in case of load failure.
❖ Handled the tickets by following SLA.
❖ Involved in Production Support that includes monitoring of Process Chains and Data loads.
❖ Uploaded master and transactional data from flat files and SAP ECC.

Job Description: Worked as a UI/UX designer for Mars Information Services through Tech Mahindra Limited. This role deals with creating UI/UX Design prototypes and optimizing an existing UI for all web applications.

❖ Client Interactions
    o Gathering Inputs/Requirements
    o Follow Ups
    o Receive Comments/Feedback
❖ Web/Mobile site and Applications wireframes and prototypes using Adobe Photoshop & Illustrator.
❖ Creating Wireframes
    o Wireframes designed based on UX/UI Guidelines and HIG (Human Interface Guidelines) for all devices
❖ Theme Design – Setup for the wireframe